Payment can be made by VISA, MasterCard – Debit or credit cards – We also offer Cash on delivery

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secure and safe as we have PCI DSS certified payment processor. Your credit card details are not stored on our website.

We take 2 weeks to refund the amount from the date of pick up. In case of card payment, we refund the amount back to the same credit / debit card and in case of cash on delivery transactions we transfer the amount back to customer bank account.

We recommend you to contact your bank to check why the payment has been rejected. Please contact us when you have further questions

Please contact us to describe the error you are getting. If possible, please send us a screenshot of the error message. This can be emailed to: customer.service@homewidegcc.com

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID to check the order status.

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID with your order details and we will get back to you as soon as possible.

We offer two delivery attempts free of charge. Our delivery team will contact customers and confirm the delivery address/time before they dispatch the products. The order gets cancelled automatically post two attempts and customers need to place a new order to avail free delivery

Yes, you can. Before the product dispatch, our delivery team will confirm the address/time of the delivery. And during the delivery confirmation call, customers can change the delivery address

We deliver within 2 – 4 working days to Dubai, Sharjah, Ajman and Abu Dhabi. Orders from Ras Al Khaimah, Umm Al Quwain, Al Ain & Fujairah will be delivered on Tuesday.

We offer free delivery on products across the UAE.

Currently we deliver only within the UAE.

Currently we only offer home delivery

You can cancel the order before its shipped. Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID. If you paid by card the amount will be refunded to your card in 15 working days from the date of order cancellation.

We offer 14 days for return from the purchase date and Items collected, must be returned packed and sealed in the original box and not used. We do not accept returns for any open and box damage products. In case of card payment, we refund the amount back to the same credit / debit card and in case of cash on delivery transactions we transfer the amount back to customer bank account.

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID. We offer 14 days for return from the shipment date and Items collected, must be returned packed and sealed in the original box and not used. We do not accept returns for any open and box damage products. In case of card payment, we refund the amount back to the same credit / debit card and in case of cash on delivery transactions we transfer the amount back to customer bank account.

14 days from the date of shipment.

Yes, we offer all products with 1 year manufacturer warranty.

Yes, we offer all products with 1 year manufacturer warranty.

To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be cancelled.

You can subscribe for our newsletters by visiting the Newsletter section on our website homepage.

You need to log into your account online using your existing password, click on my account and put your old and new password in respective fields. Click save changes.

You need to be a registered homewide.com member to be able to view your order history. Maybe you checked out as a guest when you last ordered? As long as you always login to your online homewide.com account when placing an order, it will be saved in your order history. Please click on my orders to view your order history

Every account is linked with one registered email ID which cannot be changed. You need to create a new account if you want to change email ID.

Please log into your account with the same email address which you used while placing the order. Click on my orders and check your order status. For any further assistance please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID

Please keep in mind that passwords are case sensitive. When you still have trouble logging in, we suggest you click the ‘Forgot Password’ button and type your email id and submit. Password reset link is sent to your registered email ID where you can change the password.

We apologize that you had a bad experience. Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID. we will try to find the best solution for you

We apologize that you had a bad experience and value all feedback. We would ask you to send us your feedback using the ‘Contact us’ section. Please describe your experience in store and let us know any relevant details like store name and location, the item you purchased and when you visited the store. We will escalate the issue.