A Member of Mohamad Hareb Al Otaiba Group

What type of payment do we offer?

Payment can be made by VISA, MasterCard – Debit or credit cards – We also offer Cash on delivery

I seem to have been over charged/charged twice for the same transaction. What should I do?

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID

Is it safe to use my credit/debit card online?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secure and safe as we have PCI DSS certified payment processor. Your credit card details are not stored on our website.

What is the Refund Process?

We take 2 weeks to refund the amount from the date of pick up. In case of card payment, we refund the amount back to the same credit / debit card and in case of cash on delivery transactions we transfer the amount back to customer bank account.

Why has my payment been rejected?

We recommend you to contact your bank to check why the payment has been rejected. Please contact us when you have further questions

I have an error when paying – what should I do

Please contact us to describe the error you are getting. If possible, please send us a screenshot of the error message. This can be emailed to: customer.service@homewidegcc.com

I typed in my payment details, clicked submit and did not get an order confirmation page – what shall I do

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID to check the order status.

I have purchased appliance/s from Homewide showroom, how do I contact for delivery updates?

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID with your order details and we will get back to you as soon as possible.

What happens if I am not home to accept the order delivery?

We offer two delivery attempts free of charge. Our delivery team will contact customers and confirm the delivery address/time before they dispatch the products. The order gets cancelled automatically post two attempts and customers need to place a new order to avail free delivery

Can I change my delivery address after placing the order?

Yes, you can. Before the product dispatch, our delivery team will confirm the address/time of the delivery. And during the delivery confirmation call, customers can change the delivery address

How many days does it take to deliver my order?

We deliver within 2 – 4 working days to Dubai, Sharjah, Ajman and Abu Dhabi. Orders from Ras Al Khaimah, Umm Al Quwain, Al Ain & Fujairah will be delivered on Tuesday.

What are the delivery charges?

We offer free delivery on products across the UAE.

Do you ship/deliver products outside the UAE?

Currently we deliver only within the UAE.

What are the delivery options at the time of placing an order?

Currently we only offer home delivery

What is the cancellation policy for orders placed online?

You can cancel the order before its shipped. Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID. If you paid by card the amount will be refunded to your card in 15 working days from the date of order cancellation.

What is the return/refund policy for orders placed online?

We offer 14 days for return from the purchase date and Items collected, must be returned packed and sealed in the original box and not used. We do not accept returns for any open and box damage products. In case of card payment, we refund the amount back to the same credit / debit card and in case of cash on delivery transactions we transfer the amount back to customer bank account.

How to return a product?

Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID. We offer 14 days for return from the shipment date and Items collected, must be returned packed and sealed in the original box and not used. We do not accept returns for any open and box damage products. In case of card payment, we refund the amount back to the same credit / debit card and in case of cash on delivery transactions we transfer the amount back to customer bank account.

How long do I have to return my order?

14 days from the date of shipment.

Are the products purchased in store and on your web-store covered under warranty?

Yes, we offer all products with 1 year manufacturer warranty.

How do I unsubscribe from marketing emails?

To unsubscribe from our emails, you can click on the link at the bottom of our emails and your subscription will be cancelled.

How do I sign up for marketing emails from Homewide?

You can subscribe for our newsletters by visiting the Newsletter section on our website homepage.

How do I change my password?

You need to log into your account online using your existing password, click on my account and put your old and new password in respective fields. Click save changes.

Why doesn’t my order show in order history

You need to be a registered homewide.com member to be able to view your order history. Maybe you checked out as a guest when you last ordered? As long as you always login to your online homewide.com account when placing an order, it will be saved in your order history. Please click on my orders to view your order history

How do I change my email address?

Every account is linked with one registered email ID which cannot be changed. You need to create a new account if you want to change email ID.

I cannot track my order from my account.

Please log into your account with the same email address which you used while placing the order. Click on my orders and check your order status. For any further assistance please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID

My password does not work.

Please keep in mind that passwords are case sensitive. When you still have trouble logging in, we suggest you click the ‘Forgot Password’ button and type your email id and submit. Password reset link is sent to your registered email ID where you can change the password.

I've received a defective unit. What should I do?

We apologize that you had a bad experience. Please contact our Customer Service Centre on +971 600522553 Or send an email on customer.service@homewidegcc.com from your registered phone number or email ID. we will try to find the best solution for you

I had bad customer service in your store. Where can I share the feedback/complaint?

We apologize that you had a bad experience and value all feedback. We would ask you to send us your feedback using the ‘Contact us’ section. Please describe your experience in store and let us know any relevant details like store name and location, the item you purchased and when you visited the store. We will escalate the issue.

We are always here to help

Contact Us